Terms of Service
These Terms are an agreement between you and Maivika (“we”, “us”) for your use of the Lumelia app (the “App”). By installing or using the App you agree to them. If you do not agree, please do not use the App. The terms of the store you got the App from also apply to your download and purchases: the Google Play Terms of Service on Android, or the Apple Media Services Terms and Conditions on iPhone and iPad. On iPhone and iPad, your licence to use the App is the Apple Standard Licensed Application End User License Agreement (“Standard EULA”); these Terms apply in addition to it (see §15).
1. Licence
We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App on Android devices, or Apple devices, that you own or control (on Apple devices, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions), for your personal, non-commercial entertainment. You may not copy, modify, reverse engineer (except where the law allows), resell, rent or distribute the App or its content, or use it to build a competing product.
2. Age
The App is intended for a general audience of adults and is not directed at children under 13. If you are under the age of majority where you live, use the App only with permission of a parent or guardian, who must make any purchases.
3. Your creations
Paintings you color in the App are based on artwork owned by us or our licensors. You may keep and share images of your finished paintings for personal, non-commercial purposes. All other rights in the artwork, music, characters and software remain with us or our licensors.
4. Purchases
- All purchases are made through Google Play (Android) or the Apple App Store (iPhone and iPad) and are subject to that store's terms and payment policies. Prices are shown in the App as provided by the store, including any taxes the store applies.
- One-time unlocks (for example Chapter One, palette packs, Remove Ads, Starter Pack) are a licence to use that content in the App for as long as we offer the App. They are tied to the Google account or Apple Account you bought them with and can be restored on the same platform with Restore purchases. Purchases do not transfer between Android and iOS.
- “Remove Ads” removes the full-screen ads shown between paintings (interstitial ads). Optional rewarded ads that you choose to watch may still be offered.
- Light and other in-game rewards have no monetary value, cannot be bought with real money, exchanged or redeemed for cash, and are not your property.
- We cannot issue refunds ourselves. Refunds are handled by Google Play under its refund policies, or by Apple under its policies (request one at reportaproblem.apple.com), and as required by consumer law where you live.
5. Lumelia+ subscription and free trial (only if offered)
Lumelia+ is not sold in version 1.0. If we offer it later, these terms apply:
- Lumelia+ is an optional auto-renewing subscription. The plan, price and billing period are shown before you confirm the purchase in Google Play or the App Store. Payment is charged to your Google account or Apple Account.
- Where offered, the annual plan includes a 7-day free trial for eligible new subscribers. Unless you cancel before the trial ends, you will be charged the annual price at the end of the trial, and the subscription renews automatically each period until you cancel.
- Cancel any time: on Android in Play Store → Profile → Payments & subscriptions → Subscriptions; on iPhone and iPad in Settings → [your name] → Subscriptions (or apps.apple.com/account/subscriptions). On the App Store, a subscription renews unless you cancel at least 24 hours before the end of the current period. Cancelling stops future renewals; you keep access until the end of the paid period. Uninstalling the App does not cancel a subscription.
- When a subscription ends, subscriber-only content is locked again. Paintings you already finished stay in your gallery, and one-time purchases are not affected.
- We may change subscription prices with notice through Google Play or the App Store, as the store's policies and the law require.
6. Ads
The free App shows ads served by Google AdMob (and, where enabled, AdMob mediation partners listed in the Privacy Policy), never while you are painting. See the Privacy Policy for the data involved and your choices. We are not responsible for third-party advertisers' content or offers.
7. Acceptable use
Do not cheat, tamper with purchases or entitlements, interfere with ads, attempt to access our, Google's or Apple's systems without permission, or use the App unlawfully.
8. Changes and availability
We may update, change or remove features or content, and may stop offering the App, to the extent permitted by law. If we discontinue the App we will give reasonable notice where possible. Some features need an internet connection (ads, purchases, restoring and verifying purchases, downloading game settings).
9. Disclaimer
The App is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms limits rights you have under mandatory consumer protection law.
10. Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, or loss of data, and our total liability for any claim relating to the App is limited to the amount you paid us for the App in the 12 months before the claim. Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
11. Termination
You can stop using the App at any time by uninstalling it. We may suspend your licence if you seriously breach these Terms.
12. Governing law
These Terms are governed by the laws of Vietnam, without affecting mandatory consumer protection rights in your country of residence.
13. Changes to these Terms
We may update these Terms. We will post the new version here with a new effective date and, for material changes, tell you in the App. Continued use after changes take effect means you accept them.
14. Contact
Maivika · [email protected]
15. Additional terms for iPhone and iPad (Apple)
If you got the App from the Apple App Store, the Apple Standard EULA governs your licence to the App, and these Terms apply in addition to it. If they conflict, the Standard EULA prevails for your licence. You and we also acknowledge that:
- These Terms are between you and Maivika only, not with Apple. Maivika, not Apple, is solely responsible for the App and its content.
- Apple has no obligation to provide maintenance or support for the App. Support is provided by us (see the Support page).
- If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
- Apple is not responsible for addressing any claims by you or a third party relating to the App or your use of it, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
- Apple is not responsible for the investigation, defence, settlement or discharge of any claim that the App or your use of it infringes a third party's intellectual property rights.
- You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple may enforce them against you.